shipping: all products are shipped from portland, oregon within 1-2 business days (typically same day on most orders). to the usa we ship for free, and to the rest of the world it's $20. we ship all products through usps, and they usually deliver to your door within 1-3 business days (usa + canada), depending on where you live. international orders typically take 5-8 days, to be determined on location. berlin skin, llc is not responsible for any damages, delays, customs issues, or taxes that may be associated with your order. please look into your country's laws and regulations prior to placing your order.
issues: if you have not received your order, or the product is not what you expected, please email us so that we can make it right for you. berlin skin, llc is not held responsible for lost or damaged packages.
returns: we want you to absolutely fall in love with our products. however, due to the fresh and delicate nature of our products, we are currently unable to accept any returns or offer refunds.
general: if you have any other questions or concerns about your purchase, please email us at firstname.lastname@example.org to let us know why and we will do our best to accommodate your request and comments. by submitting your purchase, you agree to our terms of service. thank you.